Voicevale owes its reputation to essential values that make up what we really are. They strengthen our business philosophy and enhance the quality of service we provide in our Industry.
1. Honesty
Your reputation is in the hands of others. That’s what a reputation is. You can’t control that. The only thing you can control is your character.
It is only by building long term relationships with customers and suppliers that we have been able to grow. Honesty and transparency are the cornerstones of these relationships and the hallmarks of Voicevale’s approach to business, enabling a mutual trust and respect to develop.
2. Commitment
Without involvement, there is no commitment. Mark it down, asterisk it, circle it, underline it. No involvement, no commitment.
To meet the high standards demanded by our customers, Voicevale is committed to working closely with its suppliers. During regular visits to farms and factories, dialogue is maintained to help our suppliers establish and develop quality control systems and food safety procedures appropriate for suppliers to the European market. The commitment from our suppliers to develop the necessary attitude to these issues is paramount. On occasions, we have provided training in the UK for our suppliers and facilitated visits to food processing factories in Europe so that they may see first hand and understand what is exactly required of them.
3. Reliability
Promises are the uniquely human way of ordering the future, making it predictable and reliable to the extent that this is humanly possible.
It is of vital importance that the product is supplied to customers on the day required, whatever the market conditions prevailing at the time. At Voicevale, a highly dedicated and experienced team organises and oversees shipment from all corners of the world, clearance through customs, storage and eventual delivery to customers. Samples are taken and analysed at every stage of this operation to ensure that the product continues to comply with agreed specifications.
4. Social Responsibility
You cannot escape the responsibility of tomorrow by evading it today.
During regular visits to its suppliers, Voicevale has been able to influence and improve the working conditions of the workers in the processing factories, advising management on what is acceptable in terms of employment practice and health and safety. Risk of injury or work related sickness together with access to medical care is amongst the first priorities when assessing the suitability of new suppliers. Voicevale representatives make it clear that exploitation and abuse of the workforce and the use of child labour are not acceptable and that adopting these issues are paramount in ensuring appropriate ethical standards and approval to become a Voicevale supplier.
5. Expertise
Knowledge is gained by learning; trust by doubt; skill by practice; and love by love.
Voicevale has built up a reputation as being experts in the supply of Nuts, Dried fruits and Seeds. To trade in commodities requires an in-depth knowledge of the product and many years of experience to understand the complexities of the international markets. Regular visits are made to countries of origin to gather information on crop conditions and to help determine world supply. In addition to understanding market conditions and the individual commodities, it is also essential that we understand our customers’ business and needs. Great emphasis is placed on the need to spend time with our customers, discussing the nature of their business, their current requirements and future directions.
6. Information
Information isn’t wisdom. Information isn’t learning. If information were learning, you could be educated by memorizing the world almanac. If you did that, you wouldn’t be educated. You’d be weird.
Correct assessment and the provision of up to date information on all the markets Voicevale trades in, is a vital and a highly valued part of the service we provide. Frequent contact is maintained with our customers to ensure they have the latest, impartial information available on the products and markets they are interested in, thus enabling Voicevale customers to plan their buying requirements accordingly. Suppliers are also kept continuously up to date by being made aware of market trends and consumer demands in their target markets enabling them to invest in their plants and raw materials in an appropriate manner.
7. Innovation
Innovation is the specific instrument of entrepreneurship… the act that endows resources with a new capacity to create wealth.
At Voicevale we are constantly searching for new ideas to help our customers develop new products. Our unique knowledge of the wider market, thanks to our extensive supplier base, enables us to promote cross fertilization of ideas and help us anticipate and respond to our customer’s ever changing needs. In a market where fashions come and go much more frequently than in the past, Voicevale strongly believes in being at the forefront of innovation . By assisting with research and development, and new product development teams, we have on numerous occasions introduced new and innovative products to our customers and suppliers who have, as a result, increased their market shares considerably.
